Looking back at 2022, it was another busy year. Although COVID became a fact of life, the world around us continued to change rapidly including economies, industries, and societies. We saw many challenges globally including Russia-Ukraine war, economic impacts with high inflation & interest rates, amidst other vital events. The banking world saw more volatility than ever before. Customer demands and expectations changed presenting untapped opportunities to drive growth.

As an organization we pivoted to the new empowered Business Unit structure forming Universal Banking (UB), Lending, Payments, Treasury & capital Markets. This change was a key element to Finastra’s 'Reach Beyond' strategy enabling us to build upon the priorities set out; Customer growth, Employee growth and Finastra growth. Our focus on technology advancements to enable agility for our customers in the financial sector remained unchanged. We made progress in understanding the changing needs, expanding our offerings, bringing onboard new customers, and a record number of core implementations completed.

We made significant progress with our strategic initiative for Environment, Social & Governance (ESG) that can be accessed here. We are proud of the positive impact created and continue to champion “Doing well by Doing good”.

My sincere thanks to all our valued customers for your engagement, feedback, and business. We wouldn’t be where we are now without you.

In 2023, we will continue to push forward with new ideas, improvements, and a dedication to providing superior customer experience. To that end, we stay committed to providing customers with the combination of advanced functionality and technology to create significant improvement in efficiencies, lower total cost of ownership and keep up with compliance needs. We will stay the course continuing to orchestrate sustainable financial empowerment of every single person on the planet through the collaborative power of our technology, diverse talent, and ecosystem.

Once again, on behalf of all of us in Universal Banking & Finastra, I wish you a New Year filled with happiness, health, and success.

Siobhan Byron
EVP, Universal Banking
Universal Banking, Finastra