Digital first doesn’t have to mean digital only. Reinvent your support model.
Engage to retain while reducing cost and improving customer satisfaction
Rising interest rates, uncertain business conditions and staffing shortages are creating challenges. Consumers are looking to their financial institutions for help – help at a time and a place that is convenient to them. Finastra and Glia team up to discuss why it’s so important for consumers to move seamlessly between different channels, giving them an excellent customer experience.
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Consumers and business customers need more help than ever before with their financial affairs. Rising interest rates, uncertain business conditions and staffing shortages are creating challenges. They are looking to their financial institutions for help – help at a time and a place that is convenient to them. Self-service channels, such as mobile and the internet, have transformed financial services. Indeed, research from Kayako shows that 52% of consumers are more likely to remain loyal to a company that offers live chat support.
But there are times when only a human will do. Digital first shouldn’t mean digital only. Consumers should be able to engage from where they’re most comfortable and move seamlessly to other modes of communication as needed. In this webinar, Finastra and Glia team up to discuss and demonstrate:
- How to bring the in-person experience to all visitor interactions, whether they start online or on the phone
- Why giving your customers a digital first experience increases retention and conversion rates
- How to reduce abandonment rates and reclaim 60% of what would be deflections on your digital properties
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