Customer story

United Bank leverages Preferred Active Support to optimize core system performance

About the Company
Established in 1904
>1 billion USD in assets
21 locations across Alabama and Florida
Finastra's Preferred Active Support has enabled United Bank to increase its operational efficiency and leverage Fusion Phoenix to its fullest capabilities.

In this success story, learn more about how United Bank is leveraging Preferred Active Support from Finastra, a proactive and personalized support model to boost its operational efficiency and optimize system performance.

Find out more about Preferred Active Support here.

Using Preferred Active Support has increased our operational efficiency, increased confidence of our staff with Fusion Phoenix and our case backlogs time resolution has improved dramatically from weeks to days, and now even hours.

Kendell Lewis
SVP Operations Administration Officer, United Bank


  • Increased confidence with Fusion Phoenix
  • Reduced case backlogs time from weeks to hours

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