In a fiercely competitive market featuring neobank market entrants and a “race to the bottom” in terms of interest rates or mortgages and savings, digital experience will be central to success for building societies. Customers increasingly expect a seamless link between mobile, internet, phone and face-to-face interaction.
Insight from Teachers Building Society, a Finastra customer, illustrates how this sector is able to prosper and grow in challenging, competitive conditions.