Proactive guidance through your software lifecycle
Preferred Active Support is Finastra’s premium implementation, training and support model for Retail Lending customers desiring consistent high-touch support.
Partnering for success, every step of the way
Finastra’s Preferred Active Support Team provides a highly-collaborative relationship designed to ensure retail banks and credit unions in North America have the proactive support they need, when they need it, to optimize their business success.
There when you need us
Our expert US-based resources are available in alignment with your workday
Full spectrum support
Support encompasses both the Finastra software and service solutions you own including MortgagebotLOS and LaserPro and Originate
Optimized end-to-end experience
Personalized support for implementation, priority case management, system diagnostics, training, release management, and much more
Unparalleled value
Preferred Active Support is a subscription service that elevates your support experiences at an affordable low fee
Preferred Active Support enables banks and credit union get the most out of Finastra solutions
While our standard support model focuses on reactive troubleshooting and resolving issues as they arise, Preferred Active Support offers proactive solutions tailored to individual client needs, ensuring a seamless and customized experience. Preferred Active Support offers the best of both worlds, ensuring that organizations have access to the appropriate level of support at the precise time it is needed.
Build a foundation for success
Personalized support
- US-based support services
- Scheduled expert sessions
- Priority case management
Enablement
- Annual professional service hours
- Virtual training sessions
- Hands-on labs (Mortgagebot and LaserPro)
Proactive support
- System and configuration diagnostics
- Standard release management
- On-prem technical health checks
Strategic partnership
- Quarterly alignment sessions with Strategic Engagement Team lead and Account Executive
- Aligned mutual project timelines
A proven approach to your success
of Preferred Active Support customers experienced an improvement in first contact resolution (FCR)
of Preferred Active Support customers saw an improvement in their mean time to repair (MTTR), by an average of 6 days
of Preferred Active Support customers reduced the number of cases they have raised since go-live
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First Guaranty Bank relies on Finastra Preferred Active Support for operational efficiency
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Decorah Bank & Trust Co. leverages strategic engagement to optimize its Finastra services
Are you ready to take a proactive approach to your success?