Efma & Finastra: Sales or Customer-focused? (White Paper)

Efma & Finastra: Sales or Customer-focused? (White Paper)Efma & Finastra: Sales or Customer-focused? (White Paper)

The retail banking industry is in flux. With the rise of the internet and connected devices, the industry has been prophesying the demise of traditional banking for almost a quarter of a century. Yet, today, many institutions remain poorly equipped to keep pace, let alone take advantage of digital banking. This is the finding from this research study from Finastra and Efma.