Conversational banking: Not your mother's chatbot anymore
Forget everything you knew about chatbots. Conversational banking is a realistic way for banks and credit unions to compete at a high level through digital services.
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Conversational banking blends digital banking and chatbot interfaces with artificial intelligence, natural language processing, and automation to help account holders get fast answers to their complex problems. Meanwhile financial institutions gain cost efficiencies, ease compliance, gather intelligence for better analytics, free up subject matter experts, and move their digital transformations to the next stage of maturity.
