Release the potential in bricks and mortar
Finastra helps branches to take their place in an omni-channel, consumer-centric strategy
Critical to accountholder engagement
It’s no secret that banking traffic is moving from the branch to the internet and mobile channels at an increasing rate. Despite this shift, the branch is still a vital channel. Today, rather than operating as an isolated transaction hub, the branch can become a critical component of a consumer-centric, omni-channel strategy. It’s a place for accountholder engagement, growth and retention.
Part of a seamless accountholder experience
The branch is now one component of a retail vision for banking, operating in harmony with the call center, ATM network, online banking and mobile channels to bring a seamless, personalized experience to accountholders.
Positioned for success and change
Institutions now have to deliver sales and service like the most sophisticated retailers in the world. And, just as in retail, the community banks and credit unions that are committed to improving service levels through enterprise consolidation and integrated delivery channels will be the ones positioned for success—and ready for the next wave of change on the horizon. Finastra offers dynamic branch solutions which engage the accountholder while arming internal FI teams with the tools they need for best-practice service.
For US-based customers, click here to see Fusion Encore.