Finastra’s US Executive Tech Retreat emphasizes the acceleration of AI and navigating a complex regulatory environment

Lake Mary, Fla. – June 18, 2025 – Finastra, a global leader in financial services software, hosted its inaugural US Executive Tech Retreat for US digital, core banking, and retail lending customers, welcoming leaders from community financial institutions across the United States, strategic partners, and industry experts to discuss tech innovation, AI, and the complex regulatory landscape. The event was held in early May in Kirkland, Washington and at Microsoft’s campus in nearby Redmond.

Doyle Mitchell, President and CEO at Industrial Bank said, "This event was incredibly valuable for our bank. The insights into AI and digital transformation will help us as we continue to explore how to best integrate AI into our daily banking operations and better serve our customers. It’s also incredibly important to have the opportunity to network with industry leaders and learn from their experiences. We’re thankful that Finastra and Microsoft brought us all together for a productive few days of collaboration.”

The retreat emphasized the rapid pace of digital transformation and the importance of adapting to new technologies, including the latest advancements in AI. Finastra’s partners offered demonstrations of their solutions, providing attendees with the opportunity to see the value of new, innovative services in real-time. Attendees enjoyed presentations from Microsoft around agentic AI and its Secure Future Initiative. Participants also toured the company’s Azure Cloud Collaboration Center, a state-of-the-art facility that allows Microsoft to visualize Azure operations at scale and gives teams the opportunity to engage in a centralized workspace during incidents and events.

Key takeaways from the event include:

• Banking tech is rapidly transforming: Financial services leaders recognize that the world is transforming, and that the pace of change is faster than ever. There has been a steady decline in brick-and-mortar branches since 2009 due to the rise of mobile and digital banking. The concept of “Digital Darwinism,” where tech and society evolve faster than one’s ability to adapt, sums up the challenge that this has presented. Customers expect tailored digital experiences resembling the in-person experience that is now getting smaller and smaller, and the path to long-term success in this area runs through product leadership, operational excellence, and customer centricity. Financial institutions have the opportunity to select tech partners that provide product leadership, so that they can focus on the unique needs of their own operations and customers.
• AI is accelerating, creating countless opportunities for innovation: Beginning with the recent rise of generative AI tools, the financial services industry is seeing new AI use cases and models turn up at a rapid pace. Adam Lieberman, Chief AI Officer at Finastra, showcased the latest advancements in AI, with discussions on AI agents, large-scale tool handling, and the shift from selling traditional software to selling work through agents. Opportunities exist to utilize AI in different ways, with operational benefits such as analyzing core data for easier decision-making or creating customer engagement tools. Importantly, Lieberman noted that since the AI space is moving quickly, with new research, frameworks, and use cases coming to the forefront, financial institutions must keep pace with these advancements. Microsoft highlighted how financial services is becoming part of an agentic AI world, with personal, organizational, business process, and cross-org agents being part of the industry’s future.
• The volatile regulatory environment presents challenges and opportunities: The industry’s regulatory landscape is volatile and undergoing significant transformation, driven by shifts in political priorities, legal challenges, and evolving market dynamics. Regardless of the impact of regulations, financial institutions still have an obligation to protect their customers and do what is right for the communities they serve. However, this may present an opportunity for technology teams to examine their tech stack and processes to see where improvements can be made.

"The US Executive Tech Retreat was all about conversation, thought leadership, and what the future holds for community banks and credit unions,” said Joe Gomez, General Manager, US Digital and Core Banking at Finastra.” The world is transforming rapidly, and it's crucial for financial institutions to stay ahead of the curve. This event provided the perfect platform for us to share our vision and learn from one another.”

Steve Selleny, Senior Partner Development Manager at Microsoft added, “We’re pleased with how engaged attendees were at this retreat, and we were proud to welcome Finastra and their customers to our campus to showcase all the important work we’re doing to enhance the customer experience. The financial services ecosystem is made stronger when partners come together to collaborate and share knowledge. We thank all these community financial services leaders for joining us to learn more about AI, resilience, cloud technology, and innovation.”

The Executive Tech Retreat was sponsored by Finastra partners Microsoft, Allied Payment Network, and Clinc.

For further information please contact:

James McKenna
Senior PR Manager, Americas
T +1 845.546.2745
E james.mckenna@finastra.com
finastra.com

About Finastra

Finastra is a global provider of financial services software applications across Lending, Payments, Treasury and Capital Markets, and Universal (retail and digital) Banking. Committed to unlocking the potential of people, businesses and communities everywhere, its vision is to accelerate the future of finance through technology and collaboration, and its pioneering approach is why it is trusted by ~8,100 financial institutions, including 45 of the world’s top 50 banks. For more information, visit finastra.com.