Video
36 min 36 s

North American Transformation: Open to connected experiences

Influenced by their favorite apps daily, people demand similar experiences in banking. Banks and credit unions must redefine their operating models to become customer-first.

North American Transformation: Open to connected experiences

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To thrive, financial institutions need to do 3 things:

1. Put the customer first, driving engagement and creating new value

2. Future-proof themselves to compete with digital banks and tech giants

3. Accelerate growth through differentiation

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