As consumers now turn increasingly toward digital banking channels, credit unions and banks will need to transform the core banking system from a mere system of record to the source that drives customer and member engagement.
- Next generation technology is leading the way, simplifying digital transformations and making it easier for financial institutions to earn loyalty
- In the digital realm, data must flow seamlessly between in-person and online channels and also across multiple products
- Financial institutions need to then have the flexibility to rapidly act on the insights and augment products and services to meet the identified needs or niche market segments
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