2021 Consumer Banking outlook

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Financial institutions may be glad to put 2020 behind them, but the dawn of a new year is doing little to lessen the load that financial institutions are carrying.  While the rapid adoption of digital capabilities during the COVID-19 crisis ensured consumer access to banking services, initiatives may not have moved the needle for many financial institutions. Trends like these have significant impact on financial institutions as consumer expectations continue to evolve with increasing digital adoption.