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Adding the personal touch to digital banking

Never in the history of the industry has there been a greater need for financial institutions to use digital capabilities to build and strengthen long-lasting account holder relationships. There is no doubt that the COVID-19 pandemic has accelerated the consumer and business adoption of digital channels and capabilities. What hasn’t changed is the increasing need for a personal touch.

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Secondary Default Finastra Form

Never in the history of the industry has there been a greater need for financial institutions to use digital capabilities to build and strengthen long-lasting account holder relationships. There is no doubt that the COVID-19 pandemic has accelerated the consumer and business adoption of digital channels and capabilities. What hasn’t changed is the increasing need for a personal touch.

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