De Novo banks: Reshaping the customer experience (Infographic)

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From a a massive change in the technologies used by financial institutions, such as cloud computing, artificial intelligence (AI), machine learning (ML) and predictive analytics; customers are accustomed to receiving very immediate, highly personalized and accessible services from other industries, and expect banking to meet the same standards. De Novo banks are disrupting traditional banking models, rapidly making inroads into the sector’s profits by offering agile, digitalized alternatives.