We’re taking a new approach to Services...
Finastra High-value Services embed value into every stage of your lifecycle. With personalized, continuous and proactive support and services that are designed to drive your success and accelerate toward your desired strategic objectives.
Accelerate innovation, optimize ROI and mitigate risk with Finastra High-value Services.
High-value Services approach
Take advantage of our expert global ecosystem accessing the deepest, broadest range of financial technology in the world
Discover value throughout your project lifecycle, with comprehensive high-tech, high-touch service management
Benefit from integrated support to proactively unlock value and ensure continuous alignment to your strategic objectives
Our continuous engagement model ensures unfaltering alignment to your strategic objectives, driving your success and accelerating value.
It’s time to start thinking holistically, understanding that the journey is just as important as the outcome.
Discover our High-value Services
See our full Services portfolio
Finastra Advance is designed to deliver upgrades smoothly and efficiently with minimal disruption.
A new approach
Traditionally, upgrading is a disruptive process that ties up business and IT resources, and exposes the business to risk. It’s also often a ‘one-shot’ exercise with little focus on the future.
With Finastra Advance, the majority of assessment, build and testing work is led by Finastra, typically remotely in an Accelerated Delivery Center. We then deliver a tested solution ready for client validation, minimizing demands on your team.
Our upgrade components are designed for easy re-use, creating a smoother upgrade process and adding incremental value and agility, without disrupting business as usual. Our outcome-oriented approach delivers effective, maintainable solutions which optimize your cost and quality of ownership.
Whether you’d like to lead your own project, or work with a partner, Finastra are on-hand to support your success.
Allow us to support you at crucial stages of your IT project, providing validation to ensure Finastra best-practice, predictability and reducing your overall total cost of ownership.
Finastra Project Support
You can also take advantage of Project Support to help ease troubleshooting, accelerate issue resolution and maximize solution value.
Our comprehensive range of training and certification options embed valuable expertise throughout Finastra customers and partners.
Finastra Knowledge Services build the expertise of your people in a way that matches your business needs, and their learning style.
Training programs to suit your requirements
Online, self-paced learning
For training on demand, we offer the option to subscribe and get access to all our training programs or purchase specific courses for your solutions, allowing you to empower your employees with minimal disruption.
Instructor led learning
For an instructor directed learning experience, we offer training in-person or remotely with our subject matter experts to embed our expertise into your organization.
We offer certifications for those that wish to specialize and demonstrate their knowledge, either for partners who want to work with our customers, or for customers looking to stay up to date and boost performance for their business.
Our Support Services are designed to give you the engagement and guidance that you need, when you need it.
Want to speak to someone about your solutions? Visit our Standard Support page to get the support you need, today.
Preferred Active Support
Take a proactive approach to product resiliency and efficiency while optimizing usage and ROI, and minimizing risk with a global, collaborative team of Finastra experts, on hand to help you achieve your objectives.
Extended Support Services
Need one-off additional support? Take advantage of our Extended Support Services to get extra support beyond standard.
Finastra Inception is a collaborative design engagement that ensures you are well prepared to launch a solution that meets your customer expectations and addresses your challenges. Over a four week period, we work with you to create a roadmap to achieve your initial desired outcomes, and beyond.
Leveraging an agile approach to:
- Accelerate time to market
- Reduce project risk
- Meet business needs
With a range of optimization services, we help you to get the optimum performance and value from your chosen solution – from architecture, to business processes, to solution management, Finastra can help find the optimizations that lead to increased value.
Architecture Review and Design Authority
Highlight opportunities to improve architecture and ensure proposed changes are considered and managed in a controlled framework that supports your strategic goals.
Business Process Optimization
Improve efficiency and reduce risk by streamlining and optimizing key business processes. Finastra experts can help you identify opportunities to improve process speed, cost, error rates, and optimize value from your Finastra solution.
Technical Health Check
Finastra consultants can review the setup, management and maintenance of your solution, and help you find opportunities to increase efficiency, mitigate risk and increase operational resilience.
Solution Specific Optimizations
Our experts can use analysis, tools and best practices to help you enhance and optimize your system.
Finastra Adopt is designed to make sure your Finastra solution is implemented on time, on budget and in line with your requirements to help you increase agility, maximize ROI and mitigate risk.
Finastra Adopt solves the challenges of implementation projects without compromise, to accelerate delivery, reduce costs and risk. We take an outcome-oriented approach, and leverage best practices and automation, to deliver high quality and maintainable solutions which maximize your return on investment.