Finastra ServicesFinastra Services

Finastra Services

Delivering accelerated customer value,
superior quality and strategic partnerships

Our suite of services is designed to support your success in achieving your outcomes.

Our portfolio provides support at every stage of your lifecycle – from adoption and optimization, to growth and transformation – with a focus on providing you with services that deliver value, quality and long-term partnerships.

Combined with our leading software and world-class partner ecosystem we help you increase ROI, reduce risks and realize your objectives.
 

Finastra Services Brochure
Discover the agility and innovation to unlock your potential. Learn more.

  

Your business needs

All customers have unique needs. That’s why we’ve designed our services to provide lasting impact, with your objectives at the heart of every project. Choose from the different scenarios below to find out how we can help you.

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Finastra Services Spotlight

Find out about featured Finastra Services insights, videos and updates.

Finastra Services - Insights into ensuring successful IT transformations

We understand that IT projects can’t be standalone, and that is why we commissioned a series of reports from Greenwich Associates to better understand the market trends around IT transformations. Learn more about the findings and how our services can support you.


Fusion Managed Services explained

Gain freedom to focus with Finastra's managed service solution, which combines our marketing leading software together with a full-service model, to give you increased agility and ROI, with reduced risk.


Upgrading with Finastra’s Fusion Advance

Designed for when you need to upgrade and extend your Finastra solution, Fusion Advance delivers fast and efficient upgrades, for a more sustainable and agile future business.




  

We believe the most effective relationships are those done in full partnership. Whether you are looking to consult on a specific objective or develop a long-term strategy, we can help.

Planning your next move
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We help you plan and execute on your transformation, including helping you plan your move to open banking on our innovative platform FusionFabric.cloud.

When planning your transformation, Fusion Inception is a short engagement that can help you identify your roadmap for your minimum viable product and beyond, putting you on the path to launch a solution that meets your required outcomes.

Our Architecture review and design authority service highlights opportunities to improve your architecture and then ensures that proposed changes can take place in an effective governance framework.

Executing the plan
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If you’re already further down the line, we can help execute on a new plan. For those starting out with Finastra software, Fusion Adopt helps to implement our solutions according to market best practice, based on proven techniques, and with minimum disruption and risk.

You could also take advantage of Fusion Select, our complete, end-to-end services subscription offering, with ability to choose the mix of Finastra Services best suited for you. We help you achieve your long-term objectives through a collaborative success plan, delivered through a flexible service model.

Finally, you can further accelerate innovation and change through Fusion Managed Services, which will enable you to move your operations to cloud, reduce your business burden and risk, and increase your agility, through a fully supported managed service.

The path to modernization can take many forms, whether updating your systems or moving to a cloud-hosted solution. Whatever you need, we have the services to match.

Planning the change
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First, you will want to analyze how well your existing systems meet your business needs, and create a plan for the future. Our Architecture review and design authority service highlights opportunities to improve your architecture and then ensures that the proposed changes can take place in an effective governance framework.

Updating your Finastra software
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If you have an older version of our software, it’s time to upgrade. We can provide fast, efficient upgrading for sustainable success through Fusion Advance. Our upgrades reduce risk and disruption, maximize project predictability, and increase future agility. Through leveraging our Fusion Transform methodology you can further optimize cost and quality of ownership.

Modernization through the cloud
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If you have updated your software, a natural next step for modernization is to move to a cloud-based managed service solution. Our managed services allow you to move your operations to cloud, reduce your business burden and risk, and increase agility, through a fully supported managed service. It is available as a full managed service or an application management service, to suit your organization and its specific needs.

A long-term partner for success
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Successful modernization is more likely to be achieved if you have a trusted, long-term partnership with your technology provider, working towards your strategic objectives together.

Fusion Select, our complete, end-to-end services subscription offering gives you the ability to choose the mix of Finastra Services best suited for you. We help you achieve your long-term objectives through a collaborative success plan, delivered through a flexible service model.

Moving operations to cloud is a key imperative today. With pressures on banks to deliver increased security, agility and ROI, cloud solutions have become a go-to.

If you are new to Finastra
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First, we can help you implement your new Finastra software with our Fusion Adopt service. Our team will work with you to implement our solution according to market best practice, based on proven techniques, and with minimum disruption and risk. Our Fusion Transform approach optimizes for ongoing cost and quality of ownership and enables a seamless transition from implementation to operation of a managed service.

If you are an existing Finastra customer
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If you want to move to the cloud, the first step is to ensure you’re on the latest version of our software. We can help with your upgrade, with our fast, efficient upgrading service Fusion Advance. Our upgrades reduce risk and disruption, maximize project predictability, and increase future agility. Our Fusion Transform approach optimizes for cost and quality of ownership and enables a seamless transition from upgrade to operation of your managed service with Fusion Managed Services.

Our managed service solution
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Fusion Managed Services ensures the solution is run on the cloud, and all the infrastructure and application management burden is absorbed by our team. This gives you peace of mind, enabling you to shift your focus to your customers and key business priorities whilst accelerating agility, reducing risk and maximizing ROI.

Fusion Managed Services is available as a fully managed service or an application management offering, to suit your organization and its specific needs.

A partner for success
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For an added level of flexibility in your solution, with our Fusion Select service, we work closely with you to achieve outcomes together.

The Fusion Select menu of services includes a cloud readiness assessment to ensure you are primed and able to execute quickly, along with training and other offerings to help you achieve better ROI and reduced total cost of ownership. The choice is yours with Fusion Select: you decide what is best suited to help you achieve your objectives.

You want to get the most out of your Finastra solution. We have put together a range of services to support customers looking to maximize benefit from Finastra software.

Optimize your solution and its management
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Fusion Optimize provides a range of system optimization services, including health checks and action-oriented services to help you achieve the optimum performance and value from your chosen solution. We can also take this to another level with Fusion Managed Services, removing the everyday management burden and allowing you to focus on your priorities.

We know that every organization’s support requirements are different, with changing needs at key times. With Extended Support Services, you can customize the level of support to match your unique situation.

Increase your people performance
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Your people are a key resource and help drive your business to success. To allow them to excel you need world-class training and enablement.

Our Fusion Knowledge Services suite of training provides you with training to fit your needs at every step. From in-depth technical to user based functional training, we have developed packages that meet every level of need. We can provide online, self-paced learning through subscriptions, to give you the freedom to choose when and where, as well as instructor led and bespoke programs.

Underpinned by partnership services
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For an added level of flexibility when you are looking to optimize your solutions, we have our high-impact Fusion Select service, where we work closely with you to achieve outcomes together. You can choose from elements of all our services to achieve your outcomes through a holistic success plan.

Through Fusion Select you can subscribe to any service you need to achieve your objectives. Our services ensure you are primed and able to execute quickly to maximize ROI. The choice is yours with Fusion Select, you decide what is best suited to help you achieve your objectives.

From implementation to upgrade, we use proven methods and processes to optimize time to value, cost to achieve and the total cost of ownership from your chosen Fusion solution.

Implementation services
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When you choose a Fusion solution for the first time, Fusion Adopt helps you to implement it according to market best practice, based on proven techniques and with minimum disruption and risk.

Upgrade services
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When it’s time to upgrade, we can provide fast, efficient upgrading for sustainable success, through Fusion Advance. Our upgrades reduce risk and disruption, maximize project predictability, and increase future agility.

Innovative approach to delivery
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Fusion Transform provides a more advanced way to approach project delivery, taking a complete, end-to-end view, which underpins both better cost and quality of ownership.

We also believe in the power of effective training. That’s why we designed Fusion Knowledge Services, a training offering geared toward helping you maximize value from your solutions, through the initial project, your go-live and beyond by empowering your employees to reap the full potential that your solutions have to offer.

When you want to lead your own projects, we can be on hand to help and support you to execute successfully.

Client Advisory services
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Through our Fusion Assure service, we can support you with validation during your project, to ensure you are confident that your project is running to the standard you expect. We also provide a Project Support service to give you an added level of help, to ease troubleshooting, accelerate issue resolution and maximize solution value.

Training
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We offer expert training through Fusion Knowledge Services, our unique training proposition, allowing you to build and maintain the skills needed to successfully lead and deliver DIY projects with your Finastra solution. Empower your employees to maximize the potential of your Finastra solutions.

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I want to see all of your services

 

Fusion Inception
Collaborative design engagement

Fusion Inception is a collaborative design engagement that ensures you are well prepared to launch a solution that meets your customer expectations and addresses your challenges. Over a four-week period, we work with you to create a roadmap for your desired initial outcomes and beyond.

Designed for both established and new banks

  • Starting up – help and guidance for clear launch criteria and definition
  • Preparing for transformation – outline a clear path for migration
  • Building digital channels – prepare for launch and roll out to meet your criteria
  • Planning a phased rollout – understand partner integration and phasing in advance of launch

Find out more about Fusion Inception

Fusion Adopt
Proven, best-practice implementation and delivery

Fusion Adopt is designed to make sure your Finastra solution is implemented on time, on budget and in line with your requirements to help you increase agility, maximize ROI and mitigate risk.

Proven methodology

Many IT projects overrun and under-deliver because there is poor visibility of the end-to-end process.

Fusion Adopt solves the challenges of implementation projects without compromise, to accelerate delivery, reduce costs and risk. We take an outcome-oriented approach, and leverage best practices and automation, to deliver high quality and maintainable solutions which maximize your return on investment.

Find out more about Fusion Adopt

Fusion Optimize
Maximizing value from your Finastra solution

With a choice of system optimization services, we help you to get the optimum performance and value from your chosen solution. From overall architecture to specific solutions, Finastra can help find the optimizations that lead to improved value.

Architecture Review and Design Authority

Highlight opportunities to improve architecture and ensure proposed changes are considered in a controlled framework that supports strategic goals.

Functional Health Check

Finastra consultants can help you find opportunities to streamline processes, leverage best practices and fully exploit the capabilities of your Finastra solution, to maximize value.

Technical Health Check

Finastra consultants can help you find opportunities to increase operational efficiency, mitigate risk and increase operational resilience.

Solution Specific Optimizations

For every Finastra solution, our experts can use analysis, tools and packages to enhance and optimize system.

Find out more about Fusion Optimize

Fusion Advance
Fast, efficient upgrading for sustainable success

When it’s time to upgrade and extend your solution, we make sure it happens smoothly and on schedule.

A new approach

Traditionally, upgrading is a disruptive process that ties up IT staff and infrastructure and exposes the business to risk. And it’s often a ‘one-shot’ exercise with little focus on the future.

With Fusion Advance, the majority of assessment, build and testing work is typically done remotely at a Finastra Accelerated Delivery Center. We then deliver a solution ready for testing on your site, minimizing demands on your team. On-premise upgrading is also available if preferred.

Our upgrade components are designed for easy re-use, creating a smoother upgrade process and adding incremental value and agility, without disrupting business as usual. Our outcome-oriented approach delivers effective, maintainable solutions which optimize your cost and quality of ownership.

Client Advisory Services
Enabling customer-led projects

Through Fusion Assure service, we can support you with validation during your project to ensure you are confident it is running to the standard you expect. We also provide a Project Support service to give you an added level of help, to ease troubleshooting, accelerate issue resolution and maximize solution value.

Fusion Knowledge Services
Equip your people for success

Our comprehensive range of training and certification options embed valuable expertise throughout Finastra customers and partners.

Designed to be an integral part of your business process, Finastra Knowledge Services build the expertise of your people in a way that matches your needs.

Training programs to suit your requirements

Online, self-paced learning
For training on demand, we offer the option to subscribe and get access to all our training programs or purchase specific courses for your solutions, allowing you to empower your employees with minimal disruption.

Instructor led learning
For an instructor directed learning experience, we offer training in-person or remotely with our subject matter experts to embed our expertise into your organization.

Certification
We offer certifications for those that wish to specialize and demonstrate their knowledge, either for partners looking to reinforce their Finastra solution knowledge, or customers looking to stay up to date and boost performance for their business.

Fusion Select
Choose your path to success

Fusion Select works to build an ongoing strategic partnership with you, to help you achieve your business objectives with Finastra.

We collaboratively build a success plan focused on your business outcomes. Services from the extensive Fusion Select catalog (spanning leadership, innovation, optimization, knowledge and support) can then be leveraged, as needed, to support realization of the holistic plan.

Our services ensure you are primed and able to execute quickly to maximize ROI.

Fusion Managed Services
A complete and flexible managed services solution

Our managed service offering

Moving operations to cloud is a key component of today’s market. With pressures on banks to deliver increased security, agility and ROI, cloud solutions have become a go-to.

Fusion Managed Services ensures your solution is run on the cloud, and all the infrastructure and application management burden is absorbed by our team. This gives you peace of mind, enabling you to shift your focus to your customers and key business priorities whilst accelerating agility, reducing risk and maximizing ROI.

Fusion Managed Services is available as a fully managed service or an application management offering, to suit your organization and its specific needs.

Extended Support Services
Customized support packages

Optimize Your Finastra Experience

Every organization’s support requirements are different, with changing needs at key times. With Extended Support Services, you can customize the level of support to match your unique situation and increase it when you need more help.

  • Business Critical Support: Coverage outside of normal support hours and during critical operational processes
  • Support Enablement Training: Equip your helpdesk team to effectively support your Finastra solutions in production
  • Localized Support: Support in country and/or in local language
  • Tailored Support: Assist with or undertake activities outside the normal scope of support
  

We know the importance of ensuring our customers can get our quality services where and when they need them, so we have created a vibrant and diverse partner ecosystem.

This ecosystem gives you a huge breadth and depth of coverage whilst still maintaining our superior level of engagement. We provide services that enable our partners as well as project assurance to ensure our solutions are delivered to best-practice standards.

Learn more details about our partner services.

Team of people huddling

 

 

People working on project

We pride ourselves on our breadth and depth of delivery expertise to help you achieve successful outcomes with Finastra solutions.

Fusion Transform is revolutionizing the way we deliver our projects. We take a holistic view, taking the time to understand your objectives when planning our engagement. To optimize quality and cost of ownership, we leverage end-to-end test automation and standardized integrations, to support ongoing agility.

We also know that every bank is unique and will have differing needs, so we have flexible options in delivery as well, and can talk to you to see which model fits your business best.

Do you want to know more about our services?