Take control over your success

Finastra Preferred Active Support is a collaborative relationship designed to ensure banks have the proactive support they need to help achieve their business outcomes.

Increase operational excellence

Get the most out of Finastra solutions to drive operational excellence, product optimization and system performance

Maximize ROI

Pre-packaged, subscription-based model to increase forecasting and predictability of costs for duration of your solution lifecycle

Drive adoption & value

Outcome-orientated training and enablement, driving growth, development and self sufficiency

Reduce risk

Speed up resolution through case prioritization, with access to a global advisory pool of experts. Reduce the risk of project delays, missed milestones and cost overruns

Personalized support - Enablement - Proactive support services - Mission critical support

Build a foundation for customer success

What is included? Preferred Active Support is built on four pillars:

  • Personalized support
  • Proactive support services
  • Training and enablement program
  • Mission critical support

Preferred Active Support for Corporate Lending

The foundation for customer success for both on-premise and cloud solutions

If you use Loan IQ, Trade Innovation or Corporate Channels, you could benefit from PAS. PAS offers a significant improvement in support delivery compared to Standard Support. Explore the available options to see how you could benefit from more consistent, efficient and proactive support.

Personalized
Support

Standard

PAS

PAS Essential

Access to latest Functional / Technical
Updates and Releases

Access to a global advisory pool of experts

Prioritized Case
Management

Personalized
Information Sessions

Proactive
Support

Standard

PAS

PAS Essential

Product / Configuration
Diagnostic Sessions

Adoption
Diagnostic Sessions

Pre & Post Go Live
checks

Success Planning
& Oversight

Knowledge Management
and Enablement

Standard

PAS

PAS Essential

Knowledge Portal access
for guided & self-guided learning

E-Learning Access*

Webinars

Mission Critical
Support

Standard

PAS

PAS Essential

Online Case
Management

Business Hours
Support (8am-6pm on business days)

Mission critical out
of hours support

A proven approach to your success

Why choose Finastra Preferred Active Support?

60%

of Preferred Active Support customers experienced an improvement in First contact resolution (FCR)

85%

of Preferred Active Support customers saw an improvement in their mean time to repair (MTTR), by an average of 6 days

55%

of Preferred Active Support customers reduced the number of cases they have raised since go-live

Hear it from our customers

Are you ready to take a proactive approach to your success?