Finastra research finds AI adoption rising in Vietnam’s financial sector, but security and legacy systems limit scale
- Most financial institutions in Vietnam are using AI, and plan to increase investments into technology modernization, security and reliability
- Data security and privacy, legacy technology integration and data quality are the top barriers to scaling AI
- Despite constraints, most financial institutions believe they are prepared for technological change
Hanoi, Vietnam – February 10, 2026 – Financial institutions in Vietnam are accelerating the adoption of artificial intelligence (AI), but security concerns and legacy technology remain significant barriers to scaling deployment, according to new research from Finastra, a global leader in financial services software.
The study finds that 94% of financial institutions in Vietnam plan to increase AI investment over the next 12 months, signaling strong intent to scale AI capabilities despite ongoing structural challenges. Institutions are prioritizing AI to improve payment and lending processing speed, strengthen risk management, enhance decision-making and boost developer productivity.
The Finastra Financial Services State of the Nation 2026 report shows that 7 in 10 institutions in Vietnam have actively deployed AI, particularly in areas of customer service and support, Marketing and customer communication, and Software development/IT, reflecting a clear shift from experimentation to execution. At the same time, the research highlights that technology modernization and security have moved to the top of the agenda. Financial institutions in Vietnam are investing in modern data platforms and real-time threat monitoring to address rising digital risk, tighter regulatory scrutiny, and growing reliance on technology across core operations.
The 2026 research surveyed senior professionals at financial institutions and banks across France, Germany, Hong Kong, Japan, Mexico, Saudi Arabia, Singapore, the UAE, UK, the U.S. and Vietnam.
Other key findings include:
- Customer experience becomes the front line - 42% of financial institutions say improved service and more personalized experiences and the security and privacy of personal and corporate data are now their customers’ top demands. These reinforce how critical customer experience and security have become, to competitiveness and trust.
- Industry confidence remains strong - Despite disruption, optimism is exceptionally high. 99% of respondents report high levels of optimism about the opportunities ahead at a personal level, while 96% are optimistic about the outlook for their institutions as technology and operating models continue to evolve.
- Modernization has moved to the top of the agenda - Nine in ten respondents plan to invest in modernization over the next 12 months, driven by the need to scale AI, strengthen resilience, and deliver superior customer experience.
- Cloud adoption underpins modern transformation – Nearly three-quarters (74%) of institutions have most, if not, all their software stack in the cloud, reflecting the cloud’s role in lowering costs, increasing scalability, and enabling personalization, compliance, and faster innovation.
“Technology decisions now sit at the center of trust, resilience, and customer experience,” said Chris Walters, CEO at Finastra.”Vietnamese financial institutions are clearly committed to scaling AI, but this research shows that success will depend on strengthening security, modernizing legacy systems, and building reliable foundations that AI needs to deliver value safely and consistently. He added: “We look forward to working closely with our customers as strategic partners as they navigate this new landscape with modern, secure and innovative software solutions.”
Access the full Finastra Financial Services State of the Nation 2026 report here.
Notes to editors
Survey methodology
- A total of 1,509 managers and executives from banks and financial institutions across 11 regions participated in the survey (including France, Germany, Hong Kong, Japan, Mexico, Saudi Arabia, Singapore, the UAE, UK, the U.S. and Vietnam). Collectively, the organizations represented manage over $100 trillion in assets, equivalent to approximately a quarter of global financial assets based on public estimates. These organizations employ around 5 million staff and serve approximately 400 million client, customer, or member relationships.
- Figures are based on respondent-reported data; percentages may not sum to 100 percent due to rounding and multiple-choice questions.
- The research was conducted by Savanta via an online panel (November 2025).
For further information please contact:
Jackie Kumar
APAC and MEA PR Specialist
T +63 998 5461716
E jacqueline.kumar@finastra.com
finastra.com
About Finastra
Finastra is a global leader in financial services software, trusted by 7,000+ customers - including 40 of the world’s top 50 banks - in over 110 countries. With expertise in Lending, Payments and Universal Banking, we deliver reliable, scalable, mission-critical solutions such as Loan IQ, LaserPro, Trade Innovation, Essence, Global PAYplus, Payments To Go, and Financial Messaging. Backed by Vista Equity Partners, we co-innovate with customers to build modern technology that helps financial institutions grow with confidence. Visit www.finastra.com or follow Finastra on LinkedIn.