Webinar

Commercial lending: Streamlining the borrower and lender experience

Financial institution lenders in the Americas are still burdened by manual processes for collecting borrowers’ information, document review, and even loan application, leaving them prone to human errors and bad customer service due to frustratingly long turnaround time.

In fact, 67% of consumers list poor customer experience as one of the primary reasons for changing providers. Let’s discuss the pain points associated with current lending systems and how technology and an open ecosystem can help streamline processes while creating a seamless customer experience.

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To meet the needs of commercial borrowers and ensure operational efficiency in the back office, banks and credit unions need to evolve.

Financial institution lenders in the Americas are still burdened by manual processes for collecting borrowers’ information, document review, and even loan application, leaving them prone to human errors and bad customer service due to frustratingly long turnaround time. In fact, 67% of consumers list poor customer experience as one of the primary reasons for changing providers, according to Finastra research. Only 51% of bank lenders are using automated processes to support the delivery of their services.

Let’s discuss the pain points associated with current lending systems and how technology and an open ecosystem can help streamline processes while creating a seamless customer experience. Join Finastra’s commercial lending experts and learn how you can:

  • Create efficiencies and empower the borrower from application to closing, ultimately reducing time to funding
  • Change the credit culture through digitization, AI and machine learning patented technology
  • Reduce your carbon footprint helping you to grow your environmental, social, and governance (ESG) impact
  • Expand market reach through lead generation tools for new loan requests
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