Customer story

First Citizens Bank powering decades of banking excellence with Fusion Phoenix


Processing time reduction


Workflow efficiency improvements

About the Company
Established in 1994
200+ employees
US$1.6 billion in assets
US$9 million through the First Citizens Charitable Foundation
First Citizens Bank is redesigning its core workflow processes, to take advantage of opportunities to boost efficiency and productivity, enabling the bank to continue to develop innovative banking products and services, to meet evolving customer expectations.

Learn more about the success story of the community bank’s 30-year partnership with Finastra, and how it is transforming core banking workflow efficiencies with its upgrade to a cloud-based core banking system with Fusion Phoenix; enhancing customer experience, boosting efficiency, and driving revenue growth.

We’re truly impressed with the efficiency savings we’ve achieved with Fusion Phoenix.

Joleen Fleming
Chief Operations and Retail Officer, First Citizens Bank

The benefits

  • Open architecture
  • Enhanced API connectivity in the cloud
  • Supports innovation and the development of new products and services

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