Your accountholders care about your core system (even if they don’t know they do)

Your customers or members have never heard the words core system. They don’t think about what happens behind the scenes when they pay a bill or make a deposit. Yet the capabilities and limitations of your core systems are the underlying factor in how they perceive your bank or credit union. This document takes a look at the experience from the outside-in. What happens if your core system isn't working right? What if it doesn't provide instant real-time access to crucial data? What if it doesn’t integrate smoothly with key digital products needed to acquire and retain accountholders? Taking a 720° look at how the banking core system works for your customers or members as well as your business operations, can give you a thought-provoking idea on where inefficiencies may lie.