Advancing open banking in the US: The driving factors
In part one of our new three part series on open banking in North America we look at the key factors currently driving this trend.
A glance at the state of play with open banking in 2019 versus 2020 confirms that the rate of progress has accelerated significantly, with an intensifying to focus on the consumer experience. It isn’t difficult to work out why. Social distancing resulting from the COVID-19 pandemic has driven customers toward remote and online banking services and experiences, and away from in-person, in-branch servicing methods, including phoning the contact center.
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