Gen AI: Transforming banking for a brighter future (Infographic)

The concept of AI is not new but, recent advancements in Generative Artificial Intelligence (Gen AI) are promising to revolutionize the financial sector, dramatically reducing operational costs, enhancing the customer experience, and supporting employee productivity.

Gen AI is expected to deliver real-time customer-centric service, drive personalization strategies, including user interactions, and deliver tailored products and services.

Hence, by 2027 banks are expected to invest $450 Billion in Gen AI, with up to $4.4 Trillion being delivered in economic benefits.

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