Neil owns Finastra's strategy for customer success, specifically overseeing the company's commitment to design, deliver and enable world-class experiences for its customers. The Chief Customer Office will bring together a number of key functions, including: Customer Experience, Customer Support, Customer Success, IT, Cloud and Operational Effectiveness.
He takes a relentless approach to creating a customer-first culture, leveraging technologies such as AI and data to drive greater insight for businesses, and translating the learnings into compelling and meaningful customer experiences.
Having spent over 20 years in customer-centric leadership roles, he combines a genuine passion for better customer outcomes with a pragmatic approach to functional alignment across a business to deliver success.
Prior to joining Finastra, Neil spent several years at Vodafone, where he was responsible for the company's Digital, Consumer & Enterprise Care, billing & collections, transformation function and overall customer experience for 24 million UK customers across mobile, broadband and IoT services. Previous roles included Director of Customer Experience & Conduct at Direct Line, and consultancy positions at PwC, EY and Accenture.
He holds a BSc in Geography and Economics from Loughborough University.
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