Proactive guidance through your software lifecycle
Finastra Preferred Active Support is a proactive, pre-packaged, subscription-based model for larger financial institutions requiring additional and consistent support across their software lifecycle.
Take control over your success
Finastra Preferred Active Support is a collaborative relationship designed to ensure banks have the proactive support they need to help achieve their business outcomes.
Increase operational excellence
Get the most out of Finastra solutions to drive operational excellence, product optimization and system performance
Maximize ROI
Pre-packaged, subscription-based model to increase forecasting and predictability of costs for duration of your solution lifecycle
Drive adoption & value
Outcome-orientated training and enablement, driving growth, development and self sufficiency
Reduce risk
Speed up resolution through case prioritization, with access to a global advisory pool of experts. Reduce the risk of project delays, missed milestones and cost overruns
Build a foundation for customer success
What is included? Preferred Active Support is built on four pillars:
- Personalized support
- Proactive support services
- Training and enablement program
- Mission critical support
Preferred Active Support for Corporate Lending
The foundation for customer success for both on-premise and cloud solutions
If you use Loan IQ, Trade Innovation or Corporate Channels, you could benefit from PAS. PAS offers a significant improvement in support delivery compared to Standard Support. Explore the available options to see how you could benefit from more consistent, efficient and proactive support.
Personalized
Support
Standard
PAS
PAS Essential
Access to latest Functional / Technical
Updates and Releases
Access to a global advisory pool of experts
Prioritized Case
Management
Personalized
Information Sessions
Proactive
Support
Standard
PAS
PAS Essential
Product / Configuration
Diagnostic Sessions
Adoption
Diagnostic Sessions
Pre & Post Go Live
checks
Success Planning
& Oversight
Knowledge Management
and Enablement
Standard
PAS
PAS Essential
Knowledge Portal access
for guided & self-guided learning
E-Learning Access*
Webinars
Mission Critical
Support
Standard
PAS
PAS Essential
Online Case
Management
Business Hours
Support (8am-6pm on business days)
Mission critical out
of hours support
A proven approach to your success
Why choose Finastra Preferred Active Support?
of Preferred Active Support customers experienced an improvement in First contact resolution (FCR)
of Preferred Active Support customers saw an improvement in their mean time to repair (MTTR), by an average of 6 days
of Preferred Active Support customers reduced the number of cases they have raised since go-live
Hear it from our customers
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Firefighters First Credit Union increases system performance with Preferred Active Support
Solutions Used
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United Bank leverages Preferred Active Support to optimize core system performance
Solutions Used
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Beacon Credit Union enhances operational efficiency with Preferred Active Support
Solutions Used
Are you ready to take a proactive approach to your success?