Customer story

Driving digital banking transformation through payments modernization

About the Company
Total assets of 60 billion USD
More than 22,000 employees
~600 branches and transaction offices
Finastra Global PAYplus has enabled Vietcombank to improve efficiency and customer experience, and support its mission to become the first Vietnamese bank to digitize all payments activities.

In recent years, the Vietnamese banking and financial system has witnessed an impressive digital transformation. One of the country’s leading financial institutions that is leading this transformation is Vietcombank, who started its digital transformation roadmap in 2019, and aims to become the number one bank in Vietnam in terms of digital transformation by 2025. To supports its digital transformation objectives Vietcombank took a strategic decision to modernize its backend payment processing infrastructure.

In this success story, learn how Vietcombank was able to leverage Finastra Global PAYplus to consolidate multiple payments services into a single platform, boost operational efficiency, and ensure its payments infrastructure is ready to support its digital transformation goals and future innovations.


Key benefits:

  • Increased operational efficiency
  • Enabling digital payment experiences
  • Close to 100% STP rate
  • Enabling embedded payments and e-commerce solutions

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