Skip to main content
Search

Utility navigation

    • Partnering with Finastra
    • Find a Partner
    • Partner Portal
    • Partner Apps
    • Customer Support
    • Training & Certifications
    • Life at Finastra
    • Culture
    • Sales
    • Skills
    • Team Stories
    • Early Careers
    • Open Positions

Main navigation

  • Solutions
    Explore Lending & Corporate Banking
    Explore Payments
    Explore Universal Banking
    Explore US Mid-Market
    TCM solutions are now Teciem
    Go to finastra.com
    Use Cases
    • Consumer & Commercial Lending
    • Compliance
    • Corporate Lending
    • Digital Banking
    • Lending AI
    • Mortgage Lending
    • Origination
    • Trade and Supply Chain Finance
    Initiatives
    • Back-Office Transformation
    • Customer Experience
    • Cost Efficiency
    • Gen AI Adoption
    • Connectivity
    Institutions
    • Corporate and Commercial Banks
    • Credit Unions
    • Non-Bank Financial Institutions
    • Fintechs
    • Community Banks
    Products
    • Trade Innovation
    • Trade Portal
    • Loan IQ
    • LaserPro
    • MortgagebotLOS
    • Originate Mortgagebot
    • Originate Consumer Loans & Deposits
    • Originate Business Loans & Deposits
    • All Products
    Explore Lending & Corporate Banking
    Use Cases
    • Consumer & Commercial Lending
    • Compliance
    • Corporate Lending
    • Digital Banking
    • Lending AI
    • Mortgage Lending
    • Origination
    • Trade and Supply Chain Finance
    Initiatives
    • Back-Office Transformation
    • Customer Experience
    • Cost Efficiency
    • Gen AI Adoption
    • Connectivity
    Institutions
    • Corporate and Commercial Banks
    • Credit Unions
    • Non-Bank Financial Institutions
    • Fintechs
    • Community Banks
    Products
    • Trade Innovation
    • Trade Portal
    • Loan IQ
    • LaserPro
    • MortgagebotLOS
    • Originate Mortgagebot
    • Originate Consumer Loans & Deposits
    • Originate Business Loans & Deposits
    • All Products
    Explore Lending & Corporate Banking
    Use Cases
    • Payments Connectivity
    • Fraud Prevention
    • Payments as a Service
    • Payments Hubs
    Initiatives
    • Modernization
    • Regulatory Compliance
    • Operational Resilience
    • Gen AI Adoption
    • Composability
    Institutions
    • High-tier Banks and Financial Institutions
    • Mid-tier Financial Institutions
    • Corporates
    Products
    • Financial Messaging
    • Payments To Go
    • Global PAYplus
    • Bacsactive-IP
    • All Products
    Explore Payments
    Use Cases
    • Payments Connectivity
    • Fraud Prevention
    • Payments as a Service
    • Payments Hubs
    Initiatives
    • Modernization
    • Regulatory Compliance
    • Operational Resilience
    • Gen AI Adoption
    • Composability
    Products
    • Financial Messaging
    • Payments To Go
    • Global PAYplus
    • Bacsactive-IP
    • All Products
    Institutions
    • High-tier Banks and Financial Institutions
    • Mid-tier Financial Institutions
    • Corporates
    Explore Payments
    Use Cases
    • Next-Gen Banking
    • Core Banking
    • Digital Banking
    • Analytics & AI
    • Start-Ups
    • Established Banks
    • Building Societies & Mutuals
    • Islamic Finance
    Initiatives
    • Composable Banking
    • Cost Efficiency
    • Customer Experience
    • Digital Transformation
    • Gen AI Adoption
    • Product Agility
    • Revenue Optimization
    • Scalability
    Products
    • Essence
    • Essence Analytics
    • All Products
    Explore Universal Banking
    Use Cases
    • Next-Gen Banking
    • Core Banking
    • Digital Banking
    • Analytics & AI
    • Start-Ups
    • Established Banks
    • Building Societies & Mutuals
    • Islamic Finance
    Products
    • Essence
    • Essence Analytics
    • All Products
    Initiatives
    • Composable Banking
    • Cost Efficiency
    • Customer Experience
    • Digital Transformation
    • Gen AI Adoption
    • Product Agility
    • Revenue Optimization
    • Scalability
    Explore Universal Banking
    Use Cases
    • Open Banking
    • Automating Operations
    • Data & Analytics
    Institutions
    • Community banks
    • Credit unions
    • Non-bank financial institutions
    • Embedded finance & BaaS
    Products
    • Phoenix Banking Core
    • MalauzAI Digital Banking
    • AnalyzerIQ
    • Finastra ECM
    • All Products
    Explore US Mid-Market
    Use Cases
    • Open Banking
    • Automating Operations
    • Data & Analytics
    Institutions
    • Community banks
    • Credit unions
    • Non-bank financial institutions
    • Embedded finance & BaaS
    Products
    • Phoenix Banking Core
    • MalauzAI Digital Banking
    • AnalyzerIQ
    • Finastra ECM
    • All Products
    Explore US Mid-Market
    TCM solutions are now Teciem
    TCM solutions are now Teciem
    Use Cases
    • Consumer & Commercial Lending
    • Compliance
    • Corporate Lending
    • Digital Banking
    • Lending AI
    • Mortgage Lending
    • Origination
    • Trade and Supply Chain Finance
    Initiatives
    • Back-Office Transformation
    • Customer Experience
    • Cost Efficiency
    • Gen AI Adoption
    • Connectivity
    Institutions
    • Corporate and Commercial Banks
    • Credit Unions
    • Non-Bank Financial Institutions
    • Fintechs
    • Community Banks
    Products
    • Trade Innovation
    • Trade Portal
    • Loan IQ
    • LaserPro
    • MortgagebotLOS
    • Originate Mortgagebot
    • Originate Consumer Loans & Deposits
    • Originate Business Loans & Deposits
    • All Products
    Explore Lending & Corporate Banking
    Use Cases
    • Consumer & Commercial Lending
    • Compliance
    • Corporate Lending
    • Digital Banking
    • Lending AI
    • Mortgage Lending
    • Origination
    • Trade and Supply Chain Finance
    Initiatives
    • Back-Office Transformation
    • Customer Experience
    • Cost Efficiency
    • Gen AI Adoption
    • Connectivity
    Institutions
    • Corporate and Commercial Banks
    • Credit Unions
    • Non-Bank Financial Institutions
    • Fintechs
    • Community Banks
    Products
    • Trade Innovation
    • Trade Portal
    • Loan IQ
    • LaserPro
    • MortgagebotLOS
    • Originate Mortgagebot
    • Originate Consumer Loans & Deposits
    • Originate Business Loans & Deposits
    • All Products
    Explore Lending & Corporate Banking
    Use Cases
    • Payments Connectivity
    • Fraud Prevention
    • Payments as a Service
    • Payments Hubs
    Initiatives
    • Modernization
    • Regulatory Compliance
    • Operational Resilience
    • Gen AI Adoption
    • Composability
    Institutions
    • High-tier Banks and Financial Institutions
    • Mid-tier Financial Institutions
    • Corporates
    Products
    • Financial Messaging
    • Payments To Go
    • Global PAYplus
    • Bacsactive-IP
    • All Products
    Explore Payments
    Use Cases
    • Payments Connectivity
    • Fraud Prevention
    • Payments as a Service
    • Payments Hubs
    Initiatives
    • Modernization
    • Regulatory Compliance
    • Operational Resilience
    • Gen AI Adoption
    • Composability
    Products
    • Financial Messaging
    • Payments To Go
    • Global PAYplus
    • Bacsactive-IP
    • All Products
    Institutions
    • High-tier Banks and Financial Institutions
    • Mid-tier Financial Institutions
    • Corporates
    Explore Payments
    Use Cases
    • Next-Gen Banking
    • Core Banking
    • Digital Banking
    • Analytics & AI
    • Start-Ups
    • Established Banks
    • Building Societies & Mutuals
    • Islamic Finance
    Initiatives
    • Composable Banking
    • Cost Efficiency
    • Customer Experience
    • Digital Transformation
    • Gen AI Adoption
    • Product Agility
    • Revenue Optimization
    • Scalability
    Products
    • Essence
    • Essence Analytics
    • All Products
    Explore Universal Banking
    Use Cases
    • Next-Gen Banking
    • Core Banking
    • Digital Banking
    • Analytics & AI
    • Start-Ups
    • Established Banks
    • Building Societies & Mutuals
    • Islamic Finance
    Products
    • Essence
    • Essence Analytics
    • All Products
    Initiatives
    • Composable Banking
    • Cost Efficiency
    • Customer Experience
    • Digital Transformation
    • Gen AI Adoption
    • Product Agility
    • Revenue Optimization
    • Scalability
    Explore Universal Banking
    Use Cases
    • Open Banking
    • Automating Operations
    • Data & Analytics
    Institutions
    • Community banks
    • Credit unions
    • Non-bank financial institutions
    • Embedded finance & BaaS
    Products
    • Phoenix Banking Core
    • MalauzAI Digital Banking
    • AnalyzerIQ
    • Finastra ECM
    • All Products
    Explore US Mid-Market
    Use Cases
    • Open Banking
    • Automating Operations
    • Data & Analytics
    Institutions
    • Community banks
    • Credit unions
    • Non-bank financial institutions
    • Embedded finance & BaaS
    Products
    • Phoenix Banking Core
    • MalauzAI Digital Banking
    • AnalyzerIQ
    • Finastra ECM
    • All Products
    Explore US Mid-Market
    TCM solutions are now Teciem
    TCM solutions are now Teciem
    Go to finastra.com
  • Services
    Services
    • Confirmation Matching Service
    • Corporate Lending Services
    • High-Value Services
    • Lending Cloud Service
    • PAYplus for Continuous Linked Settlement (CLS)
    Support
    • Partner Services
    • Preferred Active Support
    • Preferred Active Support (Retail Lending)
    • Training & Certifications
  • Resources
    Viewpoints
    • Articles
    • eBooks
    • Infographics
    • On-demand Webinars
    • Podcasts
    • Videos
    • White Papers
    • Browse Resources
    Topics
    • Cloud
    • Customer Experience
    • Digital Transformation
    • Efficiency & Operations
    • Fintech
    • Innovation
    • Regulatory Change
    Customer Story
    • Image of Muslim woman looking at computer screen

      AB Bank PLC accelerates Shariah‑compliant banking growth with Finastra Islamic Banking
      AB Bank PLC accelerates Shariah‑compliant banking growth with Finastra Islamic Banking
      Browse Customer Stories
    Finastra TV
    • Cover image of "The new era of ACH" video

      The new era of ACH
      The new era of ACH
      Browse Finastra TV
  • About Us
    Our Company
    • Our Story
    • Executive Team
    • Sustainability
    • Office Locations
    What's New
    • Innovating Finance Together
    • Press & Media
    • Events & Webinars
    • Awards
    Innovating Finance Together
    • Image of laptop with cover slide for the "Never stop innovating" eBook

      Never stop innovating Financial Services
      Never stop innovating Financial Services
      Let's innovate together
    Employee Story
    • Elena Radulescu, Campaigns & Partner Marketing Manager, says that sharing projects and exchanging ideas with colleagues has been the best growth experience for her

      Elena Radulescu, Campaigns and Partner Marketing Manager, says that sharing projects and exchanging ideas with colleagues has been the best growth experience for her
      Elena Radulescu, Campaigns and Partner Marketing Manager, says that sharing projects and exchanging ideas with colleagues has been the best growth experience for her
      Browse Employee Stories

CTA navigation

  • Contact us

Breadcrumb

  1. Home
  2. Viewpoints

Customer Experience

Image of laptop with cover slide of "Preferred Active Support" factsheet
Brochure

Preferred Active Support (Factsheet)

Image of laptop with cover slide of "Expertise" factsheet
Brochure

Expertise (Factsheet)

A delivery person with a large purple delivery bag stands next to a bicycle, looking up at a tall apartment building in an urban setting.
article

Delivering what customers want before they even know they want it – How augmented core + data can help

Image of a man looking out of a building window
article

How CEOs can leverage the augmented core to power strategic growth

Image of a display panel showing data
article

Revenue growth through innovation and excellence: The impact of augmented core & data in sales in retail banking

Image of a digital graph
article

Why the use of augmented core and data are force multipliers for delivering future-proofed technology-enabled banking

Image of tablet with cover slide of "Finastra flexibly supports Home Equity Lines of Credit (HELOCs)" infographic
Infographic

Finastra flexibly supports Home Equity Lines of Credit (HELOCs)

Image of laptop with cover slide for the "Transforming SME and bilateral lending" white paper
White Paper

Transforming SME and bilateral lending

Image of laptop with cover slide for the "Finastra Mortgagebot compliance capabilities" infographic
Infographic

Finastra Mortgagebot compliance capabilities

Cover image for "FinextraTV: What does a reimagined banking world look like" video
video

FinextraTV: What does a reimagined banking world look like?

Image of business owner standing outside a building
article

Plotting a route towards efficient and automated loan servicing for high-volume bilateral lending

Image of laptop with cover slide for the "Busting the Loan IQ myth" market commentary
Report

Busting the Loan IQ myth (Market Commentary)

Cover slide for the "LaserPro end-to-end loan origination video"
video

LaserPro end-to-end loan origination video

Image of laptop with cover slide of "Trade Portal powered by Finastra Corporate Channels" factsheet
Brochure

Trade Portal powered by Finastra Corporate Channels

Image of laptop with cover slide for "Cash Portal powered by Finastra Corporate Channels" brochure
Brochure

Cash Portal powered by Finastra Corporate Channels

  • Load More
Logo

Footer CTA

Contact us

Social

  • LinkedIn
  • Youtube
  • Twitter

Footer menu

    • Lending & Corporate Banking
    • Payments
    • Universal Banking
    • US Mid-Market
      • Partnering with Finastra
      • Find a Partner
      • Partner Portal
      • Customer Support
      • Training & Certifications
    • Executive Team
    • Innovating Finance Together
    • Sustainability
    • Press & Media
    • Awards
    • Events & Webinars
    • Customer Stories
    • Office Locations
    • Articles
    • eBooks
    • Infographics
    • On-Demand Webinars
    • Podcasts
    • Videos
    • White Papers
    • Browse All
© 2026 Finastra. All rights reserved.

Footer Utility

  • Terms & Conditions
  • Privacy Policy
  • Accessibility
  • All Legal