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Digital and purposeful: How building societies are thriving in the post-pandemic world

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In a fiercely competitive market featuring neobank market entrants and a “race to the bottom” in terms of interest rates or mortgages and savings, digital experience will be central to success for building societies. Customers increasingly expect a seamless link between mobile, internet, phone and face-to-face interaction.

Insight from Teachers Building Society, a Finastra customer, illustrates how this sector is able to prosper and grow in challenging, competitive conditions.

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