Maximizing ROI from IT Transformations: Focus on Outcomes Not Solutions

Maximizing ROI from IT Transformations: Focus on Outcomes Not SolutionsMaximizing ROI from IT Transformations: Focus on Outcomes Not Solutions

As technology shapes the financial landscape, so too do the ever-changing relationships between IT suppliers and banks. We commissioned a series of reports from Greenwich Associates to understand how financial institutions view their relationships with their IT suppliers and what is important for them when it comes to collaborative partnerships.

Greenwich Associates found that where relationships between banks and their suppliers have traditionally been more ad-hoc and transactional, customer service is becoming increasingly more important than overall cost. What we’re seeing now is financial institutions seeking more engagement and interaction throughout the entire project lifecycle, looking for a highertouch, long-term relationship.