Market Insights

Banks' evolution to customer-driven sales

"The World Is Changing: Are Banks Ready? Today’s bank customers are no longer satisfied with fragmented digital experiences. They demand true omnichannel experiences, from onboarding through to personalized service. The speed and scale of changes are exceptional, and many banks are no longer capable of matching those with their current digital...

Forrester asked 250 IT and business decisionmakers at banks across the world about their digital banking strategy.

This report from Celent, highlights the latest revenue growth forecasts for transaction banking and commercial lending through to 2020.

What are the latest payments trends worldwide. Read this insightful study to find about more.

Rachel Batish, Co-founder and CEO at Conversation.one, discusses the benefits of platformification and what they are doing in partnership with Finastra on FusionFabric.cloud.

With today’s reliance on technology, credit unions know that to keep up with any and all banking competitors, they must adapt and invest into products and services that have not been a traditional part of their existence.

Phil Sorrel, Chief Operating Officer at Selified, discusses the benefits of platformification and what they are doing in partnership with Finastra on FusionFabric.cloud.

Financial institutions across the board experience risks and challenges from all areas—regulatory compliance, security, fraud and more. Given everything required of executive leadership teams today, how can financial institutions adequately prepare for and ensure growth in the future?

Changing a core banking system is surgery on IT's backbone, and a decision that must take in four perspectives to be successful: IT, business, strategy, and economic.

Community banks that have built their business on personal relationships need to translate that personal touch into the digital world. A community bank that can layer digital excellence onto its local roots has a strong competitive advantage.

Business intelligence (BI) and business analytics (BA) are tremendous resources for growing customer acquisition and retention in the retail industry. So why isn’t the financial industry employing the same methods?

While it’s accurate to say that branch traffic is on the decline, the branch is still a vital channel. It is one critical component of a cohesive, customer-centric, omni-channel strategy.

Younger generations tend to prefer web or mobile banking, while baby boomers still head to branches for their transactions. But that isn’t the entire picture since most people use a mix of channels for their needs.

Mobile bankers 25–34 year-olds, and people who earn $100K or more a year are the most likely to use wearables for their banking. Smartwatches are a way to target high value market segments.