Skip to main content
Search

Utility navigation

    • Partnering with Finastra
    • Find a Partner
    • Partner Portal
    • Partner Apps
    • Customer Support
    • Training & Certifications
    • Life at Finastra
    • Culture
    • Sales
    • Skills
    • Team Stories
    • Early Careers
    • Open Positions
Finastra logo

Main navigation

  • Solutions
    Solutions
    Lending & Corporate Banking Lending & Corporate Banking
    • Loan IQ
    • Trade Innovation
    • LaserPro
    • Mortgagebot
    • Corporate Channels
    View solutions

    Payments Payments
    • Global PAYplus
    • Payments To Go
    • Financial Messaging
    View solutions

    Universal Banking Universal Banking
    • Essence
    /universal-banking
    Solutions
    • Lending & Corporate Banking Lending & Corporate Banking
      • Loan IQ
      • Trade Innovation
      • LaserPro
      • Mortgagebot
      • Corporate Channels
      View solutions
      Payments Payments
      • Global PAYplus
      • Payments To Go
      • Financial Messaging
      View solutions
      Universal Banking
      • Essence
    Use cases
    Lending & Corporate Banking
    • Consumer & Commercial Lending
    • Compliance
    • Corporate lending
    • Digital Banking
    • Lending AI
    • Mortgage Lending
    • Origination
    • Trade & Supply Chain Finance

    Payments
    • Payments Hubs
    • Payments as a Service
    • Payments Connectivity
    • Fraud Prevention
    Use cases
    • Lending & Corporate Banking
      • Consumer & Commercial Lending
      • Compliance
      • Corporate lending
      • Digital Banking
      • Lending AI
      • Mortgage Lending
      • Origination
      • Trade & Supply Chain Finance
      Payments
      • Payments Hubs
      • Payments as a Service
      • Payments Connectivity
      • Fraud Prevention
    Institutions
    • Community Banks
    • Corporate & Commercial Banks
    • Corporates
    • Credit Unions
    • Fintechs
    • High-tier Banks & Financial Institutions
    • Mid-tier Financial Institutions
    • Non-Bank Financial Institutions
    • SME Banks
    Institutions
    • Community Banks
    • Corporate & Commercial Banks
    • Corporates
    • Credit Unions
    • Fintechs
    • High-tier Banks & Financial Institutions
    • Mid-tier Financial Institutions
    • Non-Bank Financial Institutions
    • SME Banks
    • Promo card image of "Discover how ING is revolutionising lending with the power of Finastra’s Loan IQ Nexus" customer story

      Case study

      ING transforms lending with Finastra’s Loan IQ Nexus
      ING transforms lending with Finastra’s Loan IQ Nexus
      Read more
    Initiatives
    • Lending initiatives
    • Payments initiatives
    Latest
    • TCM solutions are now Teciem

    • Contact us
    Initiatives
    • Lending initiatives
    • Payments initiatives
    Latest
    • TCM solutions are now Teciem
    Contact us
  • Services
    Services
    • Confirmation Matching Service
    • Corporate Lending Services
    • KTP Corporate Treasury Innovation
    • Lending Cloud Service
    • PAYplus for CLS
    Support
    • Partner Services
    • Preferred Active Support (Retail Lending)
    • Premium Support Services
    • Training & Certifications
    • Browse Services
  • Resources
    Viewpoints
    • Articles
    • eBooks
    • Infographics
    • On-demand Webinars
    • Podcasts
    • Videos
    • White Papers
    • Browse Resources
    Topics
    • Cloud
    • Customer Experience
    • Digital Transformation
    • Efficiency & Operations
    • Fintech
    • Innovation
    • Regulatory Change
    Customer Story
    • Kuala Lumpur skyline at dusk featuring the Petronas Twin Towers and illuminated cityscape

      Maybank powers ASEAN trade growth with Finastra's trade platform
      Maybank powers ASEAN trade growth with Finastra's trade platform
      Browse Customer Stories
    Finastra TV
    • Cover image of "The new era of ACH" video

      The new era of ACH
      The new era of ACH
      Browse Finastra TV
  • About Us
    Our Company
    • Our Story
    • Executive Team
    • Sustainability
    • Office Locations
    What's New
    • Innovating Finance Together
    • Press & Media
    • Events & Webinars
    • Awards
    • Analyst Reports
    Innovating Finance Together
    • Image of laptop with cover slide for the "Never stop innovating" eBook

      Never stop innovating Financial Services
      Never stop innovating Financial Services
      Let's innovate together
    Employee Story
    • Elena Radulescu, Campaigns & Partner Marketing Manager, says that sharing projects and exchanging ideas with colleagues has been the best growth experience for her

      Elena Radulescu, Campaigns and Partner Marketing Manager, says that sharing projects and exchanging ideas with colleagues has been the best growth experience for her
      Elena Radulescu, Campaigns and Partner Marketing Manager, says that sharing projects and exchanging ideas with colleagues has been the best growth experience for her
      Browse Employee Stories

CTA navigation

  • Talk to us

Breadcrumb

  1. Home
  2. Viewpoints

Customer Experience

Image of business owner standing outside a building
article

Plotting a route towards efficient and automated loan servicing for high-volume bilateral lending

Cover image for "FinextraTV: What does a reimagined banking world look like" video
video

FinextraTV: What does a reimagined banking world look like?

Image of laptop with cover slide for the "Busting the Loan IQ myth" market commentary
Report

Busting the Loan IQ myth (Market Commentary)

Cover slide for the "LaserPro end-to-end loan origination video"
video

LaserPro end-to-end loan origination video

Image of laptop with cover slide for "Cash Portal powered by Finastra Corporate Channels" brochure
Brochure

Cash Portal powered by Finastra Corporate Channels

Image of laptop with cover slide of "David Lykken discusses trends in mortgage lending and the rise of AI" eBook
eBook

David Lykken discusses trends in mortgage lending and the rise of AI

Image of elder man with 3 children sitting on the couch while looking at their devices
article

Cultivating a digital-native mindset: A blueprint for transformation

Image of woman checking server cable infrastructure
article

The role of symbiosis in overcoming the technological paradoxes in banking

Image of woman in airport seating area looking at her mobile
article

Leveraging symbiosis to deliver customer delight in a rapidly changing business & technology environment

Image of 4 persons checking a QR code for payment at a local shop
article

Customer & market considerations in a symbiosis strategy designed for growth

Image of tablet with cover slide of "Why mid-tier U.S. financial institutions must modernize to thrive" infographic
Infographic

Why mid-tier U.S. financial institutions must modernize to thrive

Image of laptop with cover slide for the Finastra Loan IQ Simplified Servicing factsheet
Brochure

Finastra Loan IQ Simplified Servicing (Factsheet)

Image of laptop with cover slide for "Transformation service for Finastra’s Service Bureau Customers" factsheet
Brochure

Transformation service for Finastra’s Service Bureau Customers (Factsheet)

Smartphone held in hands with an online banking app login screen
article

Technology as an enabler to reimagine banking

Image of climber woman looking up to the mountain
article

Chasing the impossible dream: Customer delight in a reimagined banking world

  • Load More
Logo

Footer CTA

Contact us

Social

  • LinkedIn
  • Youtube
  • Twitter

Footer menu

  • Solutions
    • Lending & Corporate Banking
    • Payments
    • Universal Banking
    • Partners
      • Partnering with Finastra
      • Find a Partner
      • Partner Portal
    • Support
      • Customer Support
      • Training & Certifications
  • About
    • Our Story
    • Executive Team
    • Innovating Finance Together
    • Sustainability
    • Press & Media
    • Events & Webinars
    • Awards
    • Customer Stories
    • Office Locations
  • Viewpoints
    • Articles
    • eBooks
    • Infographics
    • On-Demand Webinars
    • Podcasts
    • Videos
    • White Papers
    • Browse All
© 2026 Finastra. All rights reserved.

Footer Utility

  • Terms & Conditions
  • Privacy Policy
  • Accessibility
  • Cookie Policy
  • Cookie Settings
  • Your Privacy Choices
  • All Legal