Press Release

29 percent of UK SME finance managers likely to switch their main bank account in the next five years

Finastra survey finds opportunities for challenger banks in the UK SME market despite little awareness of Open Banking

London, UK, August 1, 2019 - Finastra today unveiled the results of a survey with YouGov exploring the attitudes of more than 450 UK SMEs to banking, and their appetite for new products and services. The research found that some 29 percent of SME finance managers are likely to switch their main bank account in the next five years. The full findings, summarized in a report: ‘SME Opportunities for Digital Banks’, reveal some interesting insights and opportunities for challenger banks. With some 5.7 million SMEs , making up 99 percent of businesses in the UK, this is a potentially lucrative sector of the banking market, and one that many challenger banks are keen to address.

While the vast majority of respondents (86%) are either fairly happy, or very happy with their bank, a significant proportion of all respondents (29%) are likely to switch bank accounts in the next five years. This number rises significantly among a younger demographic with some 49 percent of respondents under 45 years of age saying they would be very or fairly likely to switch banks in the next five years. Among the most popular reasons given for switching were factors such as: a better overall service; an incentive or recommendation to switch; and a better digital or mobile banking experience.

Other interesting findings from the report include:

  • 32 percent of recent switchers now hold their main bank account with a challenger bank;
  • 53 percent of those that switched in the last three years said they are likely to switch banks again;
  • 40 percent of finance managers under 45 years old would consider banking with a digital giant like Google, Amazon or Facebook. In contrast, just 13 percent of over 55s feel the same way;
  • Just 11 percent of SME finance managers overall were familiar with the term Open Banking;
  • Familiarity with Open Banking rose to 17 percent for under 45s and to 24 percent for firms that had recently switched accounts.

While many respondents aren’t familiar with the term Open Banking, many would value the opportunities it presents. Some 24 percent would like to see bank data synced to accounting systems for easier tax returns, and 19 percent see the appeal of automating their invoicing and/or payment payables processes.

When it comes to the idea of sharing the company’s data so that third parties can offer additional products and services relevant to their business, just 27 percent of respondents said they would be happy do so.  This rose to 44 percent for under 45s and 43 percent of companies who have recently switched their main bank account.

“This report is a must-read for any bank targeting the UK SME market,” said Mary Connor, Director, Product Management, Retail Banking at Finastra. “It highlights that differentiation beyond the online banking experience, in terms of the products and services offered, is really important. It also shows that while challengers have indeed been winning new SME customers from the high street banks, they have to work hard to keep them. For long-term success, banks need to rapidly evolve their portfolio of SME banking services and build their ecosystem on a retail banking platform that delivers great customer service, increased agility and the ability to scale rapidly.”

Finastra recently announced that Manchester-based neobank, revverbank, chose its end-to-end digital banking solution Fusion Essence in the cloud to power its new services to regional SMEs.

1Based on figures from the UK Department for Business, Energy and Industrial Strategy

For further information please contact:

Caroline Duff
Global Head of PR, Finastra
T: +44 (0)20 3320 5892

Harriet Pickering
PR Specialist EMEA, Finastra
T: +44 (0)20 3320 5317

About Finastra

Finastra unlocks the potential of people and businesses in finance, creating a platform for open innovation. Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, and treasury and capital markets. Our solutions enable customers to deploy mission critical technology on premises or in the cloud. Our scale and geographical reach means that we can serve customers effectively, regardless of their size or geographic location—from global financial institutions, to community banks and credit unions. Through our open, secure and reliable solutions, customers are empowered to accelerate growth, optimize cost, mitigate risk and continually evolve to meet the changing needs of their customers. 90 of the world’s top 100 banks use Finastra technology.
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