Ahmad El Jacques

Ahmad El Jacques

Global Head Customer Success - Lending

As the leader of Finastra's Lending Business Unit global customer success team, Ahmad draws on his two decades of banking industry experience working with major Banks in the US, Europe EMEA and APAC, to help clients use Finastra’s acquired Software to increase their revenue, lower their costs, and reach their goals.

Ahmad held various roles in Finastra focusing on Customer Success , Business Development and Partners. he also worked with all major Banking Software Vendors in the industry which provided him with deep Market Insight.

He adopts a customized approach that uses bank plans, proprietary data, and customer feedback to help banks transform their business and create aligned customer success initiatives.

He leverages the success team's expertise in Lending Business dynamics and the ongoing changes and opportunities in AI and Digitization to collaborate with clients and enhance software adoption, improve ROI, ensure compliance and achieve their outcomes.

Connect with Ahmad on LinkedIn.

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