Customer Story

BNI: Accelerating innovation to help Indonesian businesses grow

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About the Company
Headquartered in Jakarta, Indonesia
One of Indonesia’s largest state-owned banks
Over 2,645 trade customers across retail, corporate and SME segments
More than 160 branches nationwide
BNI unifies its domestic and international trade finance operations with Finastra

BNI, one of Indonesia’s largest state-owned banks, has unified its domestic and international trade finance operations into a single, integrated platform – Finastra Trade Innovation – streamlining processes, accelerating customer onboarding, and boosting efficiency across nine international locations. By embracing real-time processing, advanced risk management, and compliance automation, BNI is setting new standards for digital and sustainable banking in Southeast Asia.

This partnership has positioned BNI at the forefront of innovation, enabling a 25% faster customer onboarding process, a best-in-class SLA of less than three hours, and a 10% increase in customer acquisition in the current fiscal year. With Finastra, BNI is ready to seize new opportunities in AI-powered finance.

Finastra’s open platform approach, deep banking expertise and commitment to co‑innovation make them a standout partner in our digital journey.

I G W Anantayoga
General Manager of Wholesale Product Transaction & Value Chain Division, BNI

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