Dupaco Community Credit Union wants to stand out when it comes to member service, and so they believe that their team should spend most of their time face-to-face with members instead of in front of a computer. The workflow function in Fusion Phoenix allowed them to automate routine tasks flawlessly and seamlessly to members. As one of the first credit unions to go live with the Fusion Phoenix workflow manager, they were closely involved with the development process alongside the Finastra team. Today, they have multiple workflows built in to everyday business, including payroll processing, "Pay Pause" requests, and transfers. Each workflow guides teams through pre-defined process steps and provides a complete record of all actions taken, thus allowing Dupaco to ensure that all tasks are completed properly and offering a full audit trail to strengthen compliance.