Customer story

United Bank leverages Strategic Engagement to optimize core system performance

Customer Experience
Efficiency & Operations
About the Company
Established in 1904
>1 billion USD in assets
21 locations across Alabama and Florida
www.unitedbank.com
Finastra's Strategic Engagement has enabled United Bank to increase its operational efficiency and leverage Fusion Phoenix to its fullest capabilities.

In this success story, learn more about how United Bank is leveraging Strategic Engagement from Finastra, a proactive and personalized support model to boost its operational efficiency and optimize system performance.

Find out more about Strategic Engagement here.

Using Strategic Engagement has increased our operational efficiency, increased confidence of our staff with Fusion Phoenix and our case backlogs time resolution has improved dramatically from weeks to days, and now even hours.

Kendell Lewis
SVP Operations Administration Officer, United Bank

Substantial improvement in responsiveness:

The bank was able to reduce case backlogs dramatically, from multiple days to a few hours.

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