The start of a new calendar year is the perfect opportunity to reflect on the key trends and developments that shaped 2023, and what we can expect in 2024. In our new 4-part Outlook series, Lending leaders share their insights, giving a rewind on 2023’s lessons, and how we can be placed for success in 2024. Watch the videos as we navigate the lending landscape.
Episode 1: Isabel Fernandez – Lending and Corporate Banking Outlook 2024
As we enter into a new year, it is time to look ahead and anticipate the trends and challenges that will shape the lending industry in 2024. Isabel Fernandez, EVP of Lending at Finastra, explains how banks can navigate the challenges and opportunities of 2024 by prioritizing modernization and personalization, adopting Gen AI, embedding an ESG architecture, and collaborating with fintechs. She shares her insights on how these strategies can help banks meet the demands of their customers for faster, smoother, and more personalized lending experiences, and how they can enhance the quality and efficiency of their processes.

Episode 2: Steven Moe – Technology Outlook 2024
We meet with Steven Moe, Head of Technology at Finastra, and consider the factors that will influence lending technology in 2024. Steven describes how financial institutions can gain competitive advantage and proposes that financial institutions should prioritize modernization and the careful adoption of AI in both their products and processes. He also highlights the power of partnerships as a means to improve the quality and efficiency of banks’ systems infrastructure.

Episode 3: Mary Kay Theriault and Vishall Kaistha – Retail Lending Outlook 2024
The US lending market, especially community banks and credit unions - across mortgages, consumer and commercial lending - saw continued change in 2023. Vishall Kaistha, Senior Product Manager, and Mary Kay Theriault, Director of Product Management, walk us through the possible upcoming challenges and share their outlook for 2024 – which they predict will be a year of challenge and innovation, requiring financial institutions to focus on agility, regulation, compliance and offering a holistic user experience to their borrowers.

Episode 4: Iain MacLennan, Robert Downs and Mani Ganesan – Corporate Lending Outlook 2024
We invited Iain MacLennan, Head of Trade & Supply Chain Finance; Robert Downs, Head of Corporate & Syndicated Lending; and Manikandan Ganesan, Head of Cash Management & Corporate Channels, from Finastra’s Corporate Lending team to share their thoughts on the key trends we saw in 2023 and what will be of importance in 2024. Global markets and supply chains will remain volatile, and banks will face continued regulatory challenges to adjust their processes and infrastructure and stay ahead of their competitors. Iain, Rob and Mani also explore the areas where banks are most likely to invest their resources and some potential solutions for the anticipated headwinds.
