Small Banks, Big Goals: How Community Banks can Thrive Through Digital Disruption

To meet the current demands of high-value customers while future-proofing their businesses to serve customers who are still accumulating wealth, community banks may try a multi-channel approach—giving their techno-friendly customers an online experience while continuing to invest in bricks-and-mortar for the face-to-face crowd. Everybody gets what they want, so what could go wrong?