In this final episode of Finastra TV, Michael Dowthwaite, Chief Operating Officer for Lending, joins Andrew Bateman, EVP for Lending, to discuss how customer success is shifting toward proactive, long‑term partnerships. They explore the move from reactive support to outcome‑focused engagement that helps customers adopt new capabilities more smoothly.
The conversation touches on improved workflows, enhanced support tools, and standardized frameworks like Nexus and Keystone that simplify delivery and reduce time to value. Together, they show how modernization and a focus on reliability are redefining the customer experience across lending.
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