March 27, 2020
Statement from Simon Paris, Chief Executive Officer
Dear Valued Customer & Partner,
Late last week, Finastra was subject to a cyberattack that led us to take significant counter-measures to protect our customers, their data, and the integrity of our hosted systems and applications. We believe the attack came deliberately whilst we focused on moving the majority of our global workforce, including several thousand of our colleagues in the Americas, to safer work from home processes in light of COVID-19.
Our global team moved quickly and has been working tirelessly with our partners and customers, to ensure the safest and most comprehensive solution. The proactive steps taken have allowed us to return to operations in a controlled, sequential, and secure manner.
During the incident, we worked around the clock, aiming to ensure the least-possible disruption for our customers and partners. We provided regular updates to ensure that you had the latest essential information and, as we restore our services, I want you to know that our team was, and always is, 100% focused on our customers and their business needs.
On behalf of all of us at Finastra, please accept my apologies for any inconvenience. We will work relentlessly to honor your trust placed in us, every single day.
Chief Executive Officer, Finastra
If you wish to see the announcements made by the COO during the incident, please click here.