At Finastra we have a differentiated support and services model available to provide you with the engagement and guidance that you need, when you need it – no matter the size and scale of your bank or project.
Our success portfolio ensures our solutions are aligned with your business goals. Finastra offers a three-tier differentiated support and service model to match your business needs. Standard Support provides basic online and telephone coverage, Preferred Active Support is a proactive option designed to maximize the ROI on your Finastra investments and Fusion Select is a partnership model designed around your strategic objectives.
Depth of expertise
Fully aligned partner
Predictable, reliable costs
Our success portfolio
We have three models to choose from,
click through to see what’s right for you
- Choose from 45 market-leading services, designed to help build your path to success.
- Services for innovation, leadership optimization, knowledge and Extended Support Services
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Fusion Select
- Personalized support
- Proactive support
- Mission critical support
- Enablement
Find out more about
Preferred Active Support
Reactive basic support
Add-on packages for extra support when you need it, available directly or through Fusion Select.
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Extended Support Services
Discover Preferred Active Support, a support service that allows you to take a proactive approach to your success.
We offer a range of support services that you can add-on to your existing support. From out of hours support through to ad-hoc services and outsourcing, Extended Support Services give you the extra support you need, when you need it.
Whether you’re looking for a minimal level of support from Finastra, or if you’re seeking a complete and holistic service model to achieve your goals, we have a support model that’s right for you.