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Support Packages

At Finastra we have a differentiated support and services model available to provide you with the engagement and guidance that you need, when you need it – no matter the size and scale of your bank or project.

Our success portfolio ensures our solutions are aligned with your business goals. Finastra offers a three-tier differentiated support and service model to match your business needs. Standard Support provides basic online and telephone coverage, Preferred Active Support is a proactive option designed to maximize the ROI on your Finastra investments and Fusion Select is a partnership model designed around your strategic objectives.

Our success portfolio


We have three models to choose from,
click through to see what’s right for you

  • Choose from 45 market-leading services, designed to help build your path to success.
  • Services for innovation, leadership optimization, knowledge and Extended Support Services

Find out more about
Fusion Select

  • Personalized support
  • Proactive support
  • Mission critical support
  • Enablement

Find out more about
Preferred Active Support

Reactive basic support

Add-on packages for extra support when you need it, available directly or through Fusion Select.

Find out more about
Extended Support Services


Get in touch with your Finastra account manager today to learn more about your support options.

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