Whatever Your Scale or Challenges, Our Success Portfolio Can Help Achieve Your Business Goals.

Depth of Expertise

Our joined up approach between software and service allows you to benefit from expert guidance from our core team

Fully Aligned Partner 

We succeed when you do, let’s evolve together

Predictable, Reliable Costs 

Clear visibility over support costs for the lifecycle of your software

tennis shoe

A Three-Tier Differentiated Support and Service Model to Match Your Business Needs.

Finastra Select

A holistic and programmatic approach to achieve full lifecycle value

Preferred Active Support

A proactive approach to your success

Standard Support

Reactive, business hours support including self service support, error corrections and access to new releases

Extended Support Services

Add-on packages for extra support when needed

Discover Which Level of Support Is Right for You

Finastra Select

When you need more than just support, Finastra Select builds a tailored success plan with your business priorities at the center, leveraging capabilities from across Finastra programmatically to support your objectives. 

man looking at phone happily

Preferred Active Support

Offers proactive and consistent guidance from Finastra experts through your solution lifecycle to ensure you minimize risk, maximize ROI and drive operational excellence. Benefit from personalized support, proactive support services, enablement and mission critical support. 

Woman working at computer smiling in pink shirt

Standard Support

Reactive support included with all Finastra solutions 

Man smiling and holding phone

Learn More About Your Support Options