At Finastra, we are proud to put customers first.

To ensure we provide the highest standards of support, once our customers’ cases have been resolved, we invite them to tell us how easy we made it for them to handle their case, on a scale of 1 to 7.

We then collate these scores to reveal our Customer Effort Score, which is calculated for the previous month and published at the beginning of each month.

Customer Effort Score: 5.99 out of 7

October 2020


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October 2020